Terms And Conditions
OCC Software Limited Terms Of Service.
Thank you for selecting the Services offered by OCC Software Limited and/or its subsidiaries and affiliates (referred to as “OCC”, “we”, “our”, or “us”).
Review these Terms of Service (“Agreement”) thoroughly. For OCC Software Online, Over Charged Checker, and app2claim in the UK.
This Agreement is a legal agreement between you and OCC. By accepting electronically (for example, clicking “I Agree”), installing, accessing, or using the Services, you agree to these terms. If you do not agree to this Agreement, then you may not use the Services. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms and conditions as its authorized representative, in which case the terms “you” or “your” will refer to such entity and its affiliates as well as you. If the legal entity that you represent does not agree with these terms and conditions, you must not accept this Agreement, register, and use or access the Services as an authorized representative. If you are an individual located in the European Economic Area (“EEA”) who is accessing or using OCC services, sites, products, mobile applications, desktop applications, or software directed to the EEA (collectively, “Services”) your relationship is with OCC Software Limited. (referred to as “OCC”, “we”, “our”, or “us”).
1. AGREEMENT. This Agreement describes the terms governing your use of the OCC Services. It includes by reference: • OCC's Privacy Statement • Additional Terms and Conditions, which may include those from third parties. • Any terms provided separately to you for the Services, including product or program terms, ordering, activation, payment terms, data processing agreements, etc. You must be at least 18 years of age to use our Services. By accessing or using our Services you agree that: • You can form a binding contract with OCC • You are not a person who is prohibited from receiving the Services under the laws of the United States, Scotland, England, Wales & NI, or any other applicable jurisdiction and • You will comply with this Agreement and all applicable local, state, national, and international laws, rules, and regulations, including import and export regulations.
2. YOUR RIGHTS TO USE THE SERVICES.
2.1 The Services are protected by copyright, trade secret, and other intellectual property laws. You are only granted the right to use the Services and only for the purposes described by OCC. OCC reserves all other rights in the Services. Until termination of this Agreement and as long as you meet any applicable payment obligations and comply with this Agreement, OCC grants to you a personal, OCC, nonexclusive, non-transferable right and license to use the Services. 2.2 You agree not to use, nor permit any third party to use, the Services or content in a manner that violates any applicable law, regulation, or this Agreement. You agree you will not: • Provide access to or give any part of the Services to any unauthorized third party. • Reproduce, modify, copy, deconstruct, sell, trade, or resell the Services. • Make the Services available on any file-sharing or application hosting service.
For Services offered on a payment or subscription basis, the following terms apply if you are the User paying for the Services unless OCC or its third-party affiliate notifies you otherwise in writing. This Agreement also incorporates by reference and includes program ordering and payment terms provided to you on the website for the Services: • Payments will be billed to you by OCC in pounds sterling (£), U.S. Dollars, or other currencies which may be made available (plus any and all applicable taxes, including without limitation VAT and GST) as shown in the product ordering and subscription terms, and your account will be debited when you subscribe and provide your payment information unless stated otherwise in the program ordering or payment terms on the website for the Services. • You must pay with one of the following: 1. A valid credit card acceptable to OCC 2. A valid debit card acceptable to OCC 3. Sufficient funds in a checking or savings account to cover an electronic debit of the payment due or 4. By another payment option, OCC provides to you in writing. • If your payment and registration information is not accurate, current, and complete and you do not notify us promptly when such information changes, we may suspend or terminate your account and refuse your use of the Services. • If you do not notify us of updates to your payment method (e.g., credit card expiration date), to avoid interruption of your service, we may participate in programs supported by your card provider (e.g., updater services, recurring billing programs, etc.) to try to update your payment information, and you authorize us to continue billing your account with the updated information that we obtain. • OCC will automatically renew your monthly, quarterly, or annual Services at the then-current rates unless the Services are canceled or terminated under this Agreement. • Additional cancellation or renewal terms may be provided to you on the website for the Services.
4. USE WITH YOUR MOBILE DEVICE.
Use of these Services may be available through a compatible mobile device, the Internet, and may require software. You agree that you are solely responsible for these requirements, including any applicable changes, updates, and fees as well as the terms of your agreement with your mobile device and telecommunications provider.
OCC MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED AS TO: • THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER AND ACCESS TO THE SERVICES AT ANY TIME OR FROM ANY LOCATION • ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES AND • ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS OR SETTINGS CONNECTED WITH THE SERVICES.
5. DATA PROCESSING AND PRIVACY.
5.1. Data Processing and Privacy (All Services). Except as described in Section 5.2: (a) OCC is the controller of the personal information it processes about you when you use the Services and (b) You acknowledge that OCC will process your personal information as described in our Privacy Statement when you use our Services. 5.2 Data Processing and Privacy. If you use our OCC Business Software Services, you will be the controller of the personal information that we process on your behalf and we will process that personal information as a processor in accordance with our Data Processing Agreement available here.
6.1 You are responsible for your content. You are responsible for all materials, data, and personal information (“Content”) uploaded, posted, or stored through your use of the Services. You grant OCC a worldwide, royalty-free, non-exclusive license to host and use any Content provided through your use of the Services. Archive your Content frequently. You are responsible for any lost or unrecoverable Content. You must provide all required and appropriate warnings, information, and disclosures. OCC is not responsible for the Content or data you submit through the Services. You agree not to use, nor permit any third party to use, the Services to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not OCC to: • Illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage “flaming” others, or criminal or civil liability under any local, state, federal or foreign law • Content that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual’s privacy • Except as permitted by OCC in writing, investment opportunities, solicitations, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding • Virus, trojan horse, worm or other disruptive or harmful software or data and • Any information, software or Content which is not legally yours and without permission from the copyright owner or intellectual property rights owner. 6.2 Community forums. The Services may include a community forum or other social features to exchange Content and information with other users of the Services and the public (“Community Forum”). OCC does not support and is not responsible for the content in these Community Forums. Please use respect when you interact with other users in a Community Forum. Do not reveal confidential or other information that you do not want to make public. Users may post hypertext links to the content of third parties for which OCC is not responsible. 6.3 OCC may freely use the feedback you provide. You agree that OCC may use your feedback, suggestions, or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials. You grant OCC a perpetual, worldwide, fully transferable, sub-licensable, non-revocable, fully paid-up, royalty-free license to use the feedback you provide to OCC in any way. 6.4 OCC may monitor your Content. OCC may, but has no obligation to, monitor content on the Services. We may disclose any information necessary to satisfy our legal obligations, protect OCC or its customers, or operate the Services properly. OCC, in its sole discretion, may refuse to post, remove, or refuse to remove, any Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.
7. ADDITIONAL TERMS.
7.1 OCC does not give professional advice. Unless specifically included with the Services, OCC is not in the business of providing legal, financial, accounting, tax, health care, real estate, or other professional services or advice. Consult the services of a competent professional when you need this type of assistance. 7.2 We may tell you about other OCC services. You may be offered other services, products, or promotions by OCC (other “OCC Services”). Additional terms and conditions and fees may apply. With some OCC Services, you may upload or enter data from your account(s) such as names, addresses, and phone numbers, purchases, etc., to the Internet. 7.3 Communications. OCC may be required by law to send you communications about the Services or third-party products. You agree that OCC may send these communications to you via email or by posting them on our websites. 7.4 You will manage your passwords and accept updates. You are responsible for securely managing your password(s) for the Services and to contact OCC if you become aware of any unauthorized access to your account. The Services may periodically be updated with tools, utilities, improvements, third-party applications, or general updates to improve the Services. You agree to receive these updates.
8. DISCLAIMER OF WARRANTIES.
8.1 YOUR USE OF THE SERVICES, SOFTWARE, AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OCC, ITS AFFILIATES, AND ITS THIRD-PARTY PROVIDERS, LICENSORS, DISTRIBUTORS, OR SUPPLIERS (COLLECTIVELY, “SUPPLIERS”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SERVICES. OCC AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT, OR DESTRUCTION. TO THE EXTENT PERMITTED BY THE APPLICABLE LAWS OF ENGLAND AND WALES ANY IMPLIED WARRANTIES IN RESPECT TO THE SERVICES, SOFTWARE, AND CONTENT ARE OCC TO 60 DAYS FROM THE DATE OF PURCHASE OR DELIVERY OF THE SERVICES, WHICHEVER IS SOONER. 8.2 OCC, ITS AFFILIATES, AND SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICES IS IN ACCORDANCE WITH APPLICABLE LAW.
9. LIMITATION OF LIABILITY AND INDEMNITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF OCC, ITS AFFILIATES, AND SUPPLIERS FOR ALL CLAIMS RELATING TO THIS AGREEMENT SHALL BE OCC TO THE AMOUNT YOU PAID FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM. SUBJECT TO APPLICABLE LAW, OCC, ITS AFFILIATES, AND SUPPLIERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET OCC SYSTEMS REQUIREMENTS. THE ABOVE LIMITATIONS APPLY EVEN IF OCC AND ITS AFFILIATES AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF OCC, ITS AFFILIATES, AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND THEIR USE. NOTWITHSTANDING THE FOREGOING, NO PROVISION OF THIS AGREEMENT SHALL EXCLUDE OR LIMIT LIABILITY TO THE EXTENT THAT SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY THE APPLICABLE LAWS OF ENGLAND AND WALES AND FOR THE AVOIDANCE OF DOUBT OCC DOES NOT EXCLUDE LIABILITY FOR: (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE OR THE NEGLIGENCE OF ITS OFFICERS, EMPLOYEES, CONTRACTORS OR AGENTS (II) FRAUD OR FRAUDULENT MISREPRESENTATION (III) ANY OTHER LIABILITY WHICH CANNOT BE LAWFULLY EXCLUDED BY CONTRACTUAL AGREEMENT OF THE PARTIES. You agree to indemnify and hold OCC and its affiliates and Suppliers harmless from any and all claims, liability, and expenses, including reasonable solicitors’ fees and costs, arising out of your use of the Services or breach of this Agreement (collectively referred to as “Claims”). OCC reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by OCC in the defense of any Claims.
We reserve the right to change this Agreement at any time, and the changes will be effective when posted through the Services, on our website for the Services or when we notify you by other means. We may also change or discontinue the Services, in whole or in part. Your continued use of the Services indicates your agreement to the changes.
OCC may immediately, in its sole discretion and without notice terminate this Agreement or suspend the Services if you fail to comply with this Agreement or if you no longer agree to receive electronic communications. Upon termination, you must immediately stop using the Services and any outstanding payments will become due. Any termination of this Agreement shall not affect OCC’s rights to any payments due to it. OCC may terminate a free account at any time. Sections 2.2, 3 through 16 will survive and remain in effect even if the Agreement is terminated.
12. EXPORT AND TRADE RESTRICTIONS.
You acknowledge that the Services, including the mobile application, and the underlying software may include U.S. technical data subject to restrictions under export control laws and regulations administered by the United States government. You agree that you and your personnel who use the Services are not prohibited from receiving the Services under the laws of the United States, England, Wales, or other applicable jurisdiction. For example, you are not on the U.S. Treasury Department’s list of Specially Designated Nationals or the United Kingdom HM Treasury Financial Sanctions List or are subject to any other similar prohibition. You will not export or re-export any part of the Services, in violation of these laws and regulations, directly or indirectly.
13. GOVERNING LAW AND JURISDICTION.
This Agreement will be governed by the laws of England and Wales, without regard to its conflicts of law principles. Notwithstanding the foregoing, you acknowledge that your breach (or an apprehension of breach) of any provisions of this Agreement, or any infringement (or apprehension of infringement) of OCC’s or its Suppliers’ intellectual property rights may cause OCC irreparable damage for which recovery of money damages would be inadequate. Accordingly, you agree that OCC shall be entitled, in addition to any other remedies available to it, to seek (in any court of competent jurisdiction, notwithstanding the previous sentence) any relief (whether equitable or otherwise) to prevent or restrain any such breach or apprehended breach by you or otherwise to protect OCC’s rights under this Agreement. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales and you agree that you will procure that any third party making a claim against OCC arising out of this Agreement shall bring such claim exclusively in the English courts and subject to the limitations and exclusions of liabilities provided for in this Agreement. OCC does not represent that the Services and/or content within the Services are appropriate or available for use in all jurisdictions or countries. OCC prohibits accessing content from within countries or states where such content is illegal. You are responsible for compliance with all applicable laws pertaining to your use and access to the Services in your jurisdiction.
14. COMPLIANCE WITH PRESERVATION ORDERS.
You agree that we may preserve data where and to the extent required for compliance with any order or notice, whether issued to OCC or to you, and whether issued by any court, tribunal, regulatory authority, arbitral tribunal, or anybody or authority exercising judicial, quasi-judicial, regulatory, or arbitral power or authority, requiring the preservation of any data, information documents or Content (a “Preservation Order”). To the extent that a Preservation Order has been issued to you, you acknowledge that you are solely responsible for your compliance with it.
Any translation of this Agreement is done for local requirements and in the event of a dispute between the English and any non-English version, the English version of this Agreement shall govern. In the event of a dispute, the parties confirm that they have requested that this Agreement and all related documents be drafted in English.
This Agreement, including the Additional Terms below, is the entire agreement between you and OCC and replaces all prior understandings, communications, and agreements, oral or written, regarding its subject matter. If any court of law, having jurisdiction, rules that any part of this Agreement is invalid, that section will be removed without affecting the remainder of the Agreement. The remaining terms will be valid and enforceable. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. You cannot assign or transfer ownership of this Agreement to anyone without written approval of OCC. However, OCC may assign or transfer it without your consent to (a) an affiliate, (b) a company through a sale of assets by OCC, or © a successor by merger. Any assignment in violation of this Section shall be void. If you want to request a transfer of this Agreement, contact OCC via an email to: firstname.lastname@example.org 21st of March 2019.
1. ADDITIONAL USERS.
As an Additional User (Forum), the following applies to you: When you register to access an account for which you are not an Administrator, you understand that you are accessing the Business Service as an Additional User and you may not have the same level of access or the same rights as an Administrator. Depending on the types of rights you are granted by the Administrator, you may be able to delete, copy, or view content and data. Please make sure that you have an agreement with the Administrator about your role and rights. If an Administrator chooses to close or terminate access to a Service, Additional Users will no longer be able to access such Service or any of the Content within such Service. As an Additional User, you understand that if you violate this Agreement, your access to our Services may be terminated, and we retain the right to also terminate access for any other Users of the same account.
2.1. Payment for software platform services. Payment on the UK site is currently based on the package you purchase and the products within that package. Each product has a fixed payment within each package, and products within each package can be purchased more than once, (for example, you may have multiple Credit Cards or multiple mortgages or investments) Within each package we currently offer a FREE product, made available after any first purchase, within each package. With regards to our other non-UK sites our stand-alone, white label platforms, these services may operate by being licensed on a monthly or yearly subscription basis to the User that pays for the Service. As the Administrator, you may choose whether you or another User pays for the license. Please review all of the details of the subscription that you purchase some subscriptions provide access to one Service and others provide access to more than one Service. 2.2. Subscription Cancellation. The Administrator may notify us if he or she wants to cancel the subscription prior to the beginning of the new subscription period. In the event that OCC is unable to charge a User’s chosen payment method in accordance with this Agreement, we may terminate this Agreement and access to the Services immediately, without notice. If you stop using the Services, OCC has fulfilled your subscription term. Fees for the Services are not eligible for any proration of unused subscriptions or refunds, even if access to the Services is canceled or terminated. After your access to the Services is terminated, you may no longer have access to any of the data or Content in the Services. We suggest you retain your own copies of any data or Content that you may need as OCC is not responsible for providing you with access to your Content or the Services after any cancellation or termination of this Agreement.
3. ACCOUNT FEATURES.
3.1. Trial Version. If you registered for a trial use of the Business Services, you will have access to the Services for the specified period of the trial (“Trial Period”). You must decide to purchase a license to the Services within the Trial Period in order to retain access to any Content or data provided or created during the Trial Period. If you do not purchase a license to the Services by the end of the Trial Period, you will not be able to access or retrieve any of the data or Content you added to or created with the Services during the trial. 3.2. Beta Features. From time to time, we may include new or updated beta features in the Services (“Beta Features”). Beta Features may have associated fees, which will be disclosed to you at the time you choose to use the Beta Features. We understand that your use of any Beta Feature is voluntary. You understand that once you use a Beta Feature, you may be unable to revert back to a prior non-beta version of the same or similar feature. Additionally, if such reversion is possible, you may not be able to return or restore data created within the Beta Feature back to the prior non-beta version. The Beta Features are provided on an “as is” basis and may contain errors or inaccuracies that could cause failures, corruption, or loss of data and information from any connected device. You acknowledge and agree that all use of any Beta Feature is at your sole risk.
4. PERSONAL INFORMATION.
4.1. The terms “Controller,” “Processor,” “data subject,” “personal data (also referred to as Personal Information in the Agreement)” and “processing” (and “process”) shall have the meanings given in the Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation).
4.2. Our Role. • If you are a user of our Business or Consumer Software Services, we are a Processor of the Personal Information we process on your behalf through the Services. Our processing of such Personal Information is governed by our Data Processing Agreement, which is incorporated herein by reference.
4.3. Personal Information. You represent and warrant to us that: • You will provide appropriate notice and have obtained (or will obtain) all consents and rights necessary for us to Process the Personal Information in accordance with this Agreement and our Privacy Statement • If you are providing Personal Information to us that is not personal to you, you agree that you have either provided the data subject notice or received permission from the data subject and have the appropriate legal basis, as required by applicable law, for us to: (a) use, and/or disclose the personal information in accordance with our Privacy Statement, (b) move the data outside of the country of residence of such owner of the personal data, if applicable, pursuant to our Privacy Statement, © provide the Personal Information to Third Party Products that you approve, and (d) otherwise use and disclose the personal information in accordance with this Agreement and • If there is any discrepancy between this Agreement and the OCC Privacy Statement with respect the collection, use, and/or disclosure of the personal information, the Privacy Statement will control. You further acknowledge and agree that OCC may provide data in your account to any Additional Users to which that data is applicable or personal too.
4.4. Public Content. As a User, you may have the opportunity to share your data, Content, or ways in which you aggregate data (“Account Content”) with other Users, other OCC customers, and other third parties. When sharing any Account Content, you agree not to share any confidential information. If you have the option of accessing another User’s Account Content, you understand and agree that the Account Content is being provided by the User, and not OCC, for information and guidance purposes only, and OCC and such User are not responsible in any way for your use the Account Content.
4.5. Telephone numbers. You may provide us with your telephone number as part of your customer record or registration or via other methods. You understand and agree that OCC may use your telephone number for “multi-factor authentication” (“MFA”), to confirm your identity and help protect the security of your account. Part of the MFA identity verification process may involve OCC sending text messages containing security codes to your telephone number. You agree to receive these texts from OCC containing security codes as part of the MFA process. In addition, you agree that OCC may send automated text messages and pre-recorded voice messages to the telephone number you provide for other OCC purposes, including providing you with important critical notices regarding your use of the Services or fulfilling a request made by you through the Services. Additionally, OCC may use your telephone number to contact you about special offers or other OCC or third-party products or services unless you opt-out of such marketing. With MFA, you also agree and consent to us obtaining and using information from your mobile phone service provider, solely for the purposes of verifying your identity and to compare the information you have provided to OCC (such information may include from your mobile phone service provider account record: your name, address, email, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other mobile phone subscriber details).
5. OTHER PRODUCTS AND SERVICES.
5.1. Third-Party Products. Examples may be - Pre-approved client referrals of their fully packaged AI complaints & claims to an external legal firm or other - Fully Packaged Referrals (FPR), and/or additional software provisions requiring client pre-approved that enhances their complaint or claim provision and any such other product or services that assist clients to properly execute a compliant complaint and claim.
6. COMMUNICATION SERVICES & B2B PLATFORMS.
6.1. We may provide you with the opportunity to communicate with other Users within the Services, or with other third parties through the Services (“Communication Services”). You may choose whether or not you would like to use the Communication Services. You agree that you have received permission to communicate with any third parties who are not Users through the Communication Services and that such third parties have agreed to OCC’s use and disclosure of data available in the Communication Services in accordance with this Agreement. Users who you communicate with may have access in the future to the data provided through the Communication Services, and you may not have the ability to restrict that access. OCC’s systems may extract certain data (e.g., numbers, names, or attachments) from the Communication Services and provide it to you in other parts of the Services.
6.2. Any designated B2B operator (Agent) renting and using a B2B platform will be subject to additional separate contract terms, agreed upon and signed by both parties.
6.3 Account Closures: (i). If an Agent closes their account no reimbursement is made regarding credits. (ii). If credits are unused after a 3-month period then they are void and therefore no reimbursement is made. (iii). Any credits that are showing on the account at the time of a closure actioned by OCC are reimbursed, subject to terms, unless such credits have been unused for 3 months and are void. (iv). All credits have a three-life usage cycle, which implies that they are refunded to your account to be used a maximum of three times for clients.
7.1 If you have a complaint relating to our provision of service you can contact us by emailing: email@example.com. Our complaints mailing office is different from our business address - Our complaints mailing office address is - OCC Software - Central Admin. POB 10035 - 9 Church Street Glasgow G71 7YY.
7.2 If your complaint relates to Account Information Services and we do not resolve it to your satisfaction, you may be able to refer it to the UK Financial Ombudsman Service.
You can contact the UK Financial Ombudsman by telephone on: from inside the UK: 0300 123 9123 or 0800 023 4567 from other countries: +44 20 7964 0500 on Monday to Friday, 8 am to 8 pm and on Saturday 9 am to 1 pm by post at The Financial Ombudsman Service, Exchange Tower, London E14 9SR or by email to: firstname.lastname@example.org. The UK Financial Ombudsman Service is also available in a number of different languages and if you need it you will be put in touch with a translator when you contact the UK Financial Ombudsman Service.
In the event of any conflict with any other provision of this Agreement, the provisions of this Section 9 shall prevail as regards the provision of the regulated activity of Account Information Services. We reserve the right to change/amend our terms and conditions at any time. For a full copy of our T&C please email email@example.com.
OCC Software Limited 04/01/2022.
Read Our - DISCLAIMER.
Insurance Cover Certifications 2023/24 - Provider Superscript:
Employer Liability Cover £10 Million - Legal & Cyber Cover £1 Million - Professional Indemnity £1 Million.